This article will inform you about the time and details of the cash reimbursement process in Spenmo after the Admin or Team Manager approves the request.
Cash Reimbursement Processing Time
Spenmo will be processing cash reimbursements to manually payout the funds into the beneficiary’s bank account every Friday. This is applied only for cash reimbursements that are transferred to bank accounts.
Employees who have input their PayNow details instead will be paid out automatically the moment “Pay Immediately” has been selected by the Admin or Team Manager.
The cash reimbursement transfer to the bank account is done based on requests that are submitted and approved every week before Friday by 12 PM SGT or 11 AM WIB.
There might be a time gap between when the funds have been deducted from your team balance and when the beneficiary receives their funds, due to the delay between the payment partner and the beneficiary bank.
Please provide a maximum of three working days for the funds to be reflected in their bank account and get back to us at email@example.com or the Customer Success Manager in charge of your company, if it has not been reflected by then.
Cash Reimbursement Processing Details
Below are the details of the cash reimbursement process for clients that have:
1. Insufficient funds in the respective team balance
Cash reimbursement will not be processed if your team balance is insufficient. We will be sending out two email reminders to Admin to top up your team balance every Friday before the final reminder on the third Friday.
After that, we will monitor until Admin has top-up your dashboard before processing your cash reimbursement without any further reminder.
Should the Admin has partially sufficient funds for some cash reimbursement requests, we will process the cash reimbursement requests according to the date requested from the latest to the earliest within the availability of funds
2. Incomplete or incorrect bank account details
Cash reimbursement requests into a bank account should have complete bank account details which are below:
- Account Name
- Bank Name
- Bank Account Number
Should any of this information be incomplete or incorrect, we will send out an email request for the details from the admin. We will be sending out two email reminders to update your bank account details every Friday before the final reminder on the third Friday.
After that, we will monitor until the bank account details are updated before processing the cash reimbursement without any further reminders.
Please do not change the payment mode on Friday as it would disrupt the cash reimbursement process.
An example case of changing payment mode:
- Updating your bank account details
- Changing from bank account to PayNow option
If you would like to do so on Friday, kindly reach out to the Customer Success Manager in charge of your company.
Please reach out to firstname.lastname@example.org for any additional assistance required.
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