How Do I Complete My KYC?

Role: ✔ Admin, ✔ Team Manager, ✔ Employee

Welcome to your guide on completing KYC (Know Your Customer) via the Spenmo App! This process is crucial for ensuring your access to all the features of your Spenmo account.

Why Complete KYC?

Access to your Spenmo account will be limited until your KYC is complete. This ensures compliance with regulatory standards and secures your account against unauthorized access. Learn more here.

First, you’ll need to download the Spenmo mobile app via the App Store/Play Store.

• App Store (IOS)
• Play Store (Android)

Once downloaded, complete your KYC via the following steps:

Mobile App

Look for the menu icon located on the bottom right corner of the homepage. Tap on it to open the menu options.

Navigate to the section that mentions unlocking more benefits. Click on 'Submit now' to proceed.

You will be prompted to the KYC section. Continue to click on 'Unlock Benefits now'.

Proceed to select your country of residence.

Upload your identity document for verification.

Singapore Users: NRIC, S Pass, Work Permit, Employment Pass, Passport

Indonesian Users: E-KTP, Passport

Philippine Users: Driver’s License, UMID, Passport

Other Countries: Passport

Note: To facilitate the KYC approval, ensure that the name on your ID matches the name provided during onboarding.

If your name is different, your KYC will be rejected. Please reach out to support@spenmo.com if any changes to your name in the system is required.

Once you've added your document, proceed to fill in your personal particulars. When you’re done, click 'Continue'. 

Proceed to add your Proof of Address if your document requires you to do so. Once done, click on 'Submit'.

Proof used should be government approved and issued in your name: 

- Bank/ Credit Card statement

- Telephone Bill/ Utility Bill/ Lease Agreement/ Mortgage statement

- Driver's License

* Please make sure the above documents are dated within the last 3 months 

You have now successfully completed your KYC submission! Your account will be verified within 48 hours of submission.

Notes:

• Learn more about the importance of completing your KYC here.
• If you are a Malaysian resident, please provide your passport and address proof for KYC verification as Malaysian ID cards are not currently accepted.

Need help?

Please fill in this form for any additional assistance required.