Bill Pay via Email

Role: ✔ Admin, ✔ Team Manager, ✖ Employee

What is Bill Pay via Email?

Bill Pay via Email is a service that allows users to email their invoice payments directly to us. Once we receive the invoices, we will reflect the invoices on the "Transactions" tab in the user's Spenmo Dashboard. 

How do I use Bill Pay via Email?

1. If you have an invoice(s)

• When you have invoice(s) that need to be paid, simply attach it to an email and send it invoices@spenmo.com.
• It takes around 2-3 hours for the invoice payment(s) to be reflected on the Spenmo Dashboard, in the "Transactions" tab, under "Bill Transactions".
• If your Approvals Feature is ON, the admin will have to check the details of the reflected invoice payment and approve it before payment will be processed. 
• If your Approvals Feature is OFF, once the invoice payment appears under the "Transactions" tab, the payment will be made immediately.  
• Payment for invoices will be deducted from the Company Main Wallet. 

2. If you do not have an invoice

• If you do not have the invoice(s), you can simply send the details highlighted below to invoices@spenmo.com.

Payee:
Beneficiary:
Bank Account Number:
SWIFT/IBAN (Required for International Payments):

Purpose of Transaction: 
Currency to use:
Amount to Transfer:

• It takes around 2-3 hours for the invoice payment(s) to be reflected on the Spenmo Dashboard, in the "Transactions" tab, under "Bill Transactions".
• The process after that is the same as that mentioned in point 1. above. 

3. If you want to make bulk payments

• If you would like to make bulk payments, you can simply download our template here. 
• Fill in the template with the relevant details, attach it to an email and send the file to invoices@spenmo.com.
• It takes around 2-3 hours for the invoice payments to be reflected on the Spenmo Dashboard.
• Each payment in the template will be reflected individually in the "Transactions" tab, under "Bill Transactions".
• The process after that is the same as that mentioned in point 1. above. 

Things to note while using Bill Pay via Email

Do not submit duplicate payments

When uploading invoices, please ensure that you only submit them once. For example, if you send us your invoices via email, please do not upload them again through the Spenmo dashboard using this method. Doing so will result in duplicate payments. Please let us know immediately if you've submitted duplicate invoices. Spenmo will not be responsible for duplicate payments if invoices are submitted to us via more than one channel. 

Does your wallet have sufficient funds?

Before sending/ approving invoices for payment, make sure that your company wallet has sufficient funds to make the transaction. Invoices cannot be processed if your company wallet lacks the funds. Learn how to top-up your wallet here. 

Have you approved your invoice payments?

If your approvals feature is on, make sure the administrator remembers to approve the uploaded invoice payments as unapproved invoices will expire without being processed. Invoices awaiting approval can be found on the "Transactions" tab under "Bill Transactions". 

*Do take note that the invoices you submit will expire 5 working days (7 calendar days) after the scheduled payment date if it remains unapproved or your Spenmo wallet is in a low balance state.

Please fill in this form for any additional assistance required.

Notes:

Our cut-off time for Invoice processing is 6PM SGT or 5PM WIB. Please send/approve your invoice before the cut-off for same-day processing.

The SLAs found here will be adhered to by the Spenmo Team. However, the time it takes for funds to arrive in the recipient's account may differ depending on the receiving bank.